Refund policy

At OneSport, we aim to ensure every customer is fully satisfied with their purchase. If you are not completely happy with your order, we’re here to help.

We accept returns only for items that are damaged, defective, or incorrect upon delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos or videos as proof. Once your request is reviewed and approved, we will offer a replacement or refund depending on the situation.

Refunds are processed after inspection and approval. The amount will be returned through the original payment method or as agreed during support handling. Processing time may vary depending on your bank or payment provider.

Please note that we do not accept returns for change of mind, used items, or products damaged due to misuse.

Our goal is to provide a smooth and trustworthy shopping experience so you can shop with confidence.